Rachael brings a new perspective to IT support

Some of the first people whose calls to First Line, the Oxford based IT support company, were answered by a female voice were so startled they assumed that they had got the wrong number.

Little did they know that IT Services Administrator Rachael Farnsworth is not only a woman, but a Theology graduate who had recently left a career in academic publishing, and who is inclined to talk about coding in terms of knitting patterns. So how did she come to be working in the technical and, frankly, male-dominated world of IT support?

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